Customer calls logging, problem resolution, problem analysis, trend analysis, response tracking, diary/appointment system, subcontractor performance, customer contact details, lot specifications and warranties
Builders CoPilot Service/Warranty Software has been designed to assist in responding efficiently to customer problems and queries during & after the sale is complete. Builders CoPilot Service/Warranty Software helps to log Service/Warranty Issues, tickets are opened and tracked until resolution and a Complete Lot & Buyer history is maintained.
Builders CoPilot Service/Warranty Software due to its integration with Sales which includes Lot & Buyer details is easily accessible, together with any added buyer options and incentives affecting the lot specification.
Builders CoPilot Service/Warranty Software allows to for Maintenance subcontractors to be set-up for automatic allocation to the appropriate problems as they are logged, and there is a facility to make appointments for site visits or inspections. Builders CoPilot Service/Warranty Software allows for the opened ticket to be emailed or faxed to the responsible Subcontractor(s).
Building a quality product at a good value is a worthwhile goal. Once the home has been built and it has been occupied there are always things that need to be corrected. The goal is to have as few of these corrections as possible. The Builders CoPilot Service/Warranty Software allows a Home Builder to track Service/Warranty requests so that they can be responded to in a timely manner. Builders CoPilot Service/Warranty Software also lets a builder track those subs that are repeatedly called back for warranty work. This function can help a builder determine which subs offer the best value of quality work and competitive pricing.
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